Frequently Asked Questions
What conditions will the EyeSoothe eye mask treat?
The EyeSoothe eye mask has been designed specifically to treat Blepharitis which is also known as dry eye syndrome. The eye mask will also help soothe and reduce red and puffy eyes. How many times do you need to use the eye mask? The eye mask can be used as many times as needed with the recommended treatment amount of twice a day. Once an initial period of around two weeks of treatment is complete most users find using the eye mask several times a week is enough. Is this eye mask better than a microwave heat compress? Microwave eye compresses quickly lose their capacity to stay at the optimum temperature for the required 10 minute treatment time. They also suffer from heat spots and overheating issues. The mask uses a combination of gel and thermal lining to retain the heat for at least 10/15 minutes. |
Can the eye mask be used multiple times?
The EyeSoothe eye mask is designed to be used multiple times. The gel pack can be reheated hundreds of times whilst the eye mask can be washed. Each order comes with a zip locked bag to ensure the eye mask remains hygienic when not in use. How long would an order take to arrive? All orders received before 5pm will be sent out the same working day with the weekend orders sent out on Monday. All UK orders are sent by Royal Mail first class delivery with over 90% of the orders arriving the next day. All orders fit through a standard letter box so you do not need to be at home to receive your order. International orders normally take around 5-10 working days to arrive. Do you have a returns policy? We have a 30 day full refund policy on all orders. If you want to return your order please email us through our contact page. |